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Terms and Conditions e-learning

TERMS AND CONDITIONS ONLINE COURSES:

Definitions:
• Course(s): e-learning content and platform software
• Company: Grays Medic, VideoTile Learning Ltd and its affiliates.
• Course Provider: A third party provider of the VideoTile Learning Ltd materials
• Materials: Courses and supporting materials provided by authors (“Third Party Providers”)
• Members(s): Registered Users whether corporate or private with valid login details provided by Company in return for a payment determined by Company
• Website operation: This website delivering the Course (linked to by Grays Medic) is owned and operated by VideoTile Learning

LIMITED WARRANTY

The Company warrants that its e-learning content and platform software (the Course) will perform substantially in accordance with the accompanying written materials for a period of 1 year from the date of receipt of login details provided always that the minimum requirements of customer equipment and connectivity are available. In the event applicable law imposes any implied warranties, the implied warranty period is limited to 90 days from the date of receipt of valid login details unless statute forbids.

CUSTOMER REMEDIES

The Company’s and its suppliers’ entire liability and Customer’s exclusive remedy shall be, at the Company’s option, either (a) return of the price paid for the Course, or (b) repair or correction of the Course that does not meet this Limited Warranty and which is reported to the Company with a copy of Customer’s evidence of payment. This Limited Warranty is void if failure of the Course has resulted from accident, abuse, or misapplication. Any corrective remedy will be warranted for the remainder of the original warranty period or thirty days, whichever is longer.
NO OTHER WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH REGARD TO THE COURSE AND ANY RELATED WRITTEN MATERIALS. THIS LIMITED WARRANTY GIVES CUSTOMER SPECIFIC LEGAL RIGHTS. CUSTOMER MAY HAVE OTHER RIGHTS DEPENDING ON THE JURISDICTION.
NO LIABILITY FOR DAMAGES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE THIS PRODUCT, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, THE COMPANY’S AND ITS SUPPLIERS’ ENTIRE LIABILITY UNDER ANY PROVISION OF THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE COURSE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY.

Membership restrictions

Each member upon payment of the course fee will be granted a unique user ID and password which is used to gain access to the materials therein. Under NO circumstances whatsoever may any registered user share or distribute their user IDs or passwords to third parties or display the content of the course to other non-registered members for the purpose of training. Under NO circumstances whatsoever shall members distribute the courseware contained within this site. Each course is individually licensed. Any breach of these terms will result in the immediate suspension of the account and additional charges in respect of the additional unauthorised uses of the course.
Minimum system and connectivity requirements
Members are required to have an installed working version of an operating system Microsoft Windows XP / Mac OS X 10.6as a minimum and Adobe Acrobat Reader version 9 or above and appropriate software, as indicated for the course. Adobe flash software version 10 and above is recommended for members to experience the optimum content performance. Members are required to have an installed working copy of Microsoft Internet Explorer version 9+, Mozilla Firefox version 14+ or Google Chrome Version 30+. Java Script must be enabled. The web pages are not guaranteed to display in any other format. A help document relating to system requirements is available with the course. Graphics card is recommended but not essential. Audio reproduction via speakers or headset is required. Standard quality minimum connected speed to the user device a minimum 1 Mb/sec is required For High quality minimum connected speed to the user device 5 Mb/sec is required and up to date video drivers are required. Minimum memory of 512MB DDR must be available
Mobile
The content has been tested and is known to work on iOS devices from the iPad 2 onwards and iPhone 4 onwards, It has also been tested on some Android devices including the Samsung Galaxy tab II and the Kindle Fire HD. Performance may be limited by signal availability. Most other Android devices with some exceptions depending on OS version and browser used can be used.Performance may be limited by signal availability.

Privacy Policy

This privacy policy sets out how VideoTile Learning Ltd uses and protects any information that you give VideoTile Learning Ltd when you use this website. VideoTile Learning Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. VideoTile Learning Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st August 2011.
What we collect
We may collect the following information:
Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping:
We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not store credit card details nor do we share customer details with any 3rd parties
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
The Course material may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, Company cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. Caution should be exercised particularly in relation to the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Web Administrator, VideoTile Learning Ltd, Westlands House, Whalley Road, Padiham, BB12 8JX. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
VideoTile E learning Delivery Policy
When you have purchased your product via the payment link to PayPal you will receive to the email address you used with PayPal to complete your purchase, within not more than 24 hours, an email containing a link to an administration page together with log in details and instructions to enable you to use and administer the content you have purchased. If you paid with an “PayPal- eCheck”, please note that the delivery is not instant. This process takes 3-8 business days to clear with PayPal. Once the payment is cleared, an email is automatically sent to your PayPal-connected email address with your access instructions. The e learning content is made available immediately after payment has been authorized, verified, and cleared to the VideoTile Ltd. bank account. VideoTile Learning Ltd will make reasonable efforts to complete the anti-fraud verification process as quickly as possible, however actual verification depends upon billing information provided to PayPal and may take up to several days for verification. E learning content is delivered to you by providing access to web pages containing the e learning video and other content and functionality only.

E learning Refund & Cancellation Policy

If technical problems stop you from accessing the content you have purchased our support team will be try to help you resolve the problem. You are required to have a functioning internet connection and equipment to enable you to view video files delivered over the internet. Providing you have the required connection and equipment and we are unable to resolve the problem with you, you will receive a full refund for all unused content purchased. Used content is that for which a course certificate has been issued.

Refund Policy

The VideoTile refund policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) that relate to distance selling. The law came into force in the year 2000 and applies to all UK based transactions where the consumer doesn’t meet the vendor. These regulations do not govern contracts between businesses.
Consumer Rights
In accordance with the above law, you have a 7 day cooling off period during which you have the right to cancel your purchase and receive a refund. You don’t need to give a reason to cancel your purchase. If you do decide to cancel, we will refund your payment within 30 days of your cancellation.

Refund Conditions

All access to the VideoTile e learning website is governed by a unique username and password. The username and password is part of a system which protects the security of the resource and enables VideoTile Learning Ltd to monitor usage by any individual. When a refund request is received, VideoTile Learning Ltd reserves the right to track the usage by an individual (through his/her username and password) of:
Specific pages viewed
Frequency of use
Time period of use
Certificates issued
IP address used

No refund will be granted if VideoTile Learning Ltd has reason to believe that an individual has viewed any of the information that they purchased.

VideoTile Learning Ltd reserves the right to charge a handling fee (15% of the original fee).
How to Cancel Within 7 Days of Purchase
Should you wish to cancel your purchase within the 7 day cooling off period, please email us or write to us at the following address:
E Learning Department
VideoTile Learning Ltd
Westlands House
Whalley Road
Padiham
BB12 8JX
Refunds Following Cancellation
If you do cancel your purchase within the 7 day cooling off period then we will refund your payment. If you paid by credit or debit card from our website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means then your refund will be made by cheque, this will be posted to you within 30 days of your cancellation.

GOVERNING LAW AND JURISDICTION

• These terms shall be governed by and construed in accordance with the laws of England and any dispute shall be subject to the non-exclusive jurisdiction of the English courts.